COVID- 19 News

Current information

Surgery news (Updated January 2021):

Please try to minimise trips into the surgery where possible while we are taking COVID-19 preventative measures. The most important thing is for everyone to stay at home and socially isolate.

To prevent the spread of coronavirus and protect patients and staff we have taken the following measures:

  • Reduced our face-to-face contacts with patients, in order to minimise the risk of patients and staff contracting the virus.
  • Where clinically necessary, we will see patients face-to-face.
  • Consultations will be conducted via other means e.g. telephone and video consultations. For patients who are unable to engage with this technology, we will ensure that they get equal access to the surgery and are not disadvantaged.
  • Reduced non-essential services, to allow our clinical team to focus on those who are the most unwell.
  • Continued to provide clinical support and advice for all of our patients. 
  • Put in measures to reduce the need for patients to visit the Surgery for paper-based processes (prescriptions sent electronically, sick notes sent via email). 

All these measures are there to enable us to continue providing effective care to our patients. The measures are there also to keep our patients and staff safe. Our surgeries, like other members of the Healthcare profession, are trying to act responsibly, to fight and reduce Covid-19 whilst at the same time taking measures to ensure that the health needs of patients are being met.


Video consulting with your NHS in English

Video consulting with your NHS in Bengali

Video consulting with your NHS in Punjabi

Video consulting with your NHS in Romanian

Video consulting with your NHS in Urdu

Please continue to seek support from the NHS and other health providers for your existing health conditions and any new health concerns.If you have an urgent medical need, call NHS 111 or, for a medical emergency, dial 999.

If you think you have Coronavirus, NHS 111 has an online service that can guide you.  To start, click here . You can also check your symptoms here.

The South Asian Health Foundation has a range of resources available for COVID-19, including videos available in different languages. You can access these here.

Key COVID information for migrants – Videos

Support after having Covid-19

Six ways to improve your wellbeing – from ‘Doctors of the World’

Looking after your feelings and your body

Face Mask Exemptions

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

The responsibility for issuing exemptions lies with the transport provider, shops and supermarkets not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

Some people don’t have to wear a face covering including for health, age or equality reasons. Some transport, shops and supermarket staff may not wear a face covering if it is not required for their job.

We hope that this guidance provides some reassurance for you on this issue.

COVID-19 – Update 03 July 2020 

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.  To learn more about it, click here. You can also find helpful guidance from NHS by clicking here.  To learn about the virus in a foreign language, click here

Coronavirus resources for parents and carers

We know it can be especially difficult for parents to explain what’s happening in regards to coronavirus to their children. That’s why the NHS has produced the video below to help.

Alternatively, you can also download the fact sheet by clicking here.

We’re also found this useful resource that offers ten tips to parents and carers in uncertain times, which you can access here.


The Government have asked us to wear face coverings on public transport to help us all travel safely. Public transport includes buses and trains. Taxis are not public transport, but some taxis may ask you to wear a face covering. The Government have said some people have a reasonable excuse not to follow the face covering rule. This is called an exemption to the rules. For further information, please click here. To download ‘Face Covering Exemption Cards’, please click here.

We would expect any patient who is invited to attend surgery- to attend with face covering/mask. Temperature will be checked on arrival. If temperature is high you will not be permitted into the surgery.  Thank you


Please click here to find out more 


In order to keep our services running during the Covid-19 outbreak we have taken measures to reduce the spread of infection in this area. We want to make sure all of our patients and their families reduce the risk of being in contact with people who are unwell. We also need to protect our staff as, if they are unwell, we will not be able to help local people, not only with Covid-19 but also with all the many other health problems they experience.

In response to the COVID-19 (novel coronavirus) pandemic, we are OPEN but have changed our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

We now operate Telephone Triage system. Telephone Triage is a process by which the patient appointment system is managed in a GP surgery by the duty clinician. It is a method by which a clinician telephones the patient and assesses through a detailed history whether the patient’s medical problem can be managed without the patient having to come in for a face to face appointment. This may be appropriate in cases when patients wish to discuss blood results, hospital letters or X ray/scan results. However, if the patient needs to come in then an appointment will be made with the appropriate healthcare professional be it a GP, Clinical Pharmacist, Physician Associate, Nurse or Healthcare Assistant.

If you need to be seen in the surgery, an appointment will be arranged.

Patients have a right to express a preference of the doctor of their choice.

Finally, it is important that we have the most up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

Thank you for your understanding during this challenging time & Thank you for working with us to keep our community safe. This website will be updated regularly as things are changing so quickly.