Practice Information

Practice leaflet

Leaflet July 2020

Routine Appointments

Doctor’s surgery and nurse’s clinics are run by appointment system, all routine appointments can be booked on the day or ahead of time.  You are advised to arrive 10 minutes prior to your appointment.  We endeavour to achieve minimum waiting time in the surgery but as we cannot impress enough, some patients tend to take longer consulting time than 10 minutes designated for each appointment.  Please keep your appointment and give us enough notice if you are unable to attend.

Patients have a right to express a preference of the doctor of their choice. We are, however, unable to guarantee that a particular doctor will be available when required and if not we will endeavour to provide a suitable appointment with another practitioner.

The practice is part of Birmingham and Solihull CCG (First Floor, Wesleyan, Colmore Circus, Birmingham, B4 6AR. Tel 0121 203 3300)

Out of hours (BADGER)

Tel: 0121 766 2100

The practice commissions this service on behalf of its patients.

Home visits

Home visits are usually reserved for the housebound, disabled and terminally ill patients that are unable to attend the practice.  Please telephone to request a home visit before 10.30 am. A doctor or nurse will call you back to discuss the urgency of your visit. Should you require a doctor as a matter of urgency, please contact the Reception team. As home visits take considerably longer than surgery appointments, we ask you to come to the practice if you are mobile, as this will allow us to reserve visits for genuinely housebound and seriously ill patients.

Interpreters

If required an interpreter can be organised to accompany the patient during a consultation with the doctor/nurse.

Chaperone

All patients are entitled to have a chaperone present for any consultation, examination or procedure. We have availability by a member of the staff for chaperoning during consultations with clinicians when requested by patients.

General Data Protection Regulations Information

Please see the below information in relation to the practices GDPR policy:

GDPR National Screening Programmes

National screening programmes

GDPR Provision of Direct Care

GDPR Provision of Direct Care

GDPR Legal Requirement to share data

GDPR Medical Research and National Clinic Audit

GDPR Medical Research and National Clinic Audit

GDPR How we use your medical records

GDPR How we use your medical records

Complaints procedure

COMPLAINTS PROCEDURE

Information Governance

The practices have the responsibility to ensure and comply with the national legislation and NHS guidance.  The personal information is dealt with legally, securely, effectively and efficiently in order to deliver the best possible care.  This includes confidentiality and consent, Data Protection Act 2018, Access to records, Sharing of information, Caldicot principles, Freedom of Information Act.

Freedom of Information Act 2000

Freedom of Information (FOI) aims to make public bodies more accountable and increase public confidence.

The Freedom of Information Act 2000 applies to information held by public authorities in England, Wales and Northern Ireland, as well as UK-wide authorities based in Scotland. The Freedom of Information (Scotland) Act 2002 applies to public bodies in Scotland.

Under the law, public bodies, including GP practices, must:

  • proactively publish and update information about their activities
  • respond to requests for information from members of the public.

Summary care record (SCR)

As part of the public information programme, our practices are registered for SCR. Patients over the age of 16 years can make the informed decision around whether they want Summary Care record on the NHS central spine to be viewed only by clinicians either by hospital doctors or community health.

Zero tolerance

It is our policy to be helpful and polite to all our patients regardless of age, ethnic origin, disability, gender or sexual orientation.  We expect the same courtesy from our patients.  Discriminatory, unsocial, threatening, violent or abusive behaviour towards staff, other patients or the premises will not be tolerated.  The Practice will take action in these circumstances.  This may involve the Police and result in the removal of the patient from our practice list.

Care Quality Commission

CQC is the regulator of health and social care in England.  The practices are registered with CQC for quality and safety.  Your experience helps us to inform CQC that we endeavour to provide all the essential standards for quality and safety.

Patient Confidentiality and Data Protection

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 2018.   Your personal and medical details together with a record of all consultations are held within the practice’s electronic records.  The practice takes the privacy of your personal information very seriously and works to the highest standards to maintain confidentiality. We respect our patients’ privacy and confidentiality at all times.

Your medical data and personal information are used, stored and disposed of under strict regulations set out in the Data Protection 2018.  As part of providing quality health care your medical information may need to be shared with allied health professionals (i.e. hospitals or district nurses).  Information is never shared with third parties i.e. external organisations or insurance companies without your full written consent.  More information about this https://www.gov.uk/data-protection.